Last updated October 22, 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if your product is damaged, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

Since every product is handmade we will not accept returns. If you item is damaged please see "Exceptions" down below.

 

RETURN PROCESS

 

To return an item, please email customer service at info@keycapcustoms.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

KeyCapCustoms

Attn: Returns

RMA #

__________  

__________, __________  

Netherlands  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least sixty (60) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

We will only do refunds in case of damaged products.

 

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note

           

•        For broken items contact support, info@keycapcustoms.com   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

info@keycapcustoms.com